Our Services

Looking for professional pet stain and odor removal in El Dorado Hills? Accidents happen, but your carpets don’t have to suffer. For over 30 years, Carter’s Carpet Restoration has helped homeowners eliminate tough pet odors and stains, leaving carpets clean, fresh, and looking like new.

Why Choose Carter’s for Pet Odor Removal?

Most carpet cleaners simply mask pet odors with deodorizer, leaving a “perfume over urine” smell. At Carter’s, we do things differently. Our technicians find and treat the source of the problem, using specialized tools and treatments to remove as much urine and odor as possible, not just cover it up.

We service El Dorado Hills and surrounding areas with proven cleaning methods, professional technicians, and free in-home estimates.

Our Pet Stain and Odor Removal Process

Proper odor removal starts with identifying and targeting the problem areas. Carter’s technicians use:

  • Ultraviolet lights and urine probes to detect hidden pet accidents
  • Urine pre-spray treatments to loosen and remove deposits (removing up to 70–80% more urine than standard cleaning)
  • Odor neutralizers that eliminate smells without leaving behind strong fragrances

Unlike other cleaners, we do not use heavy deodorizers. Our treatments neutralize the odor completely, instead of covering it up.

Advanced OSR Treatment for Severe Odors

For carpets with heavy urine saturation in localized areas, we offer OSR (Odor and Stain Remover) treatment. This powerful process involves:

  1. Flooding the affected carpet and pad with a steam and urine-removal solution
  2. Using a subsurface extraction tool to remove nearly all moisture and contaminants from both the carpet and underlying pad
  3. Leaving your carpet deep-cleaned, deodorized, and refreshed

This method is highly effective for severe cases and is a cost-saving alternative to replacing the carpet entirely.

When Pad Replacement Is Necessary

While surface treatments have advanced significantly, some extreme situations require additional steps. If urine has deeply saturated the carpet and pad, Carter’s can:

  • Pull up the carpet
  • Clean and treat both sides of the carpet
  • Treat the subfloor for odor control
  • Replace the carpet pad

This is the only guaranteed way to completely eliminate pet urine odor when damage is severe.

Your Carpets Can Look and Smell Like New

Whether you have a few small pet stains or a serious odor problem, Carter’s can help. Our trained technicians know how to handle light, moderate, and severe cases, restoring freshness to your carpets and improving your home environment.

Schedule Your Free Pet Odor Estimate Today

Carter’s is known for removing odors that other cleaners cannot touch. If you are struggling with pet odors or stains, call today to schedule your free in-home estimate.

We proudly provide pet odor and stain removal in El Dorado Hills and surrounding areas. Let us help you restore the look and freshness of your carpets.

Pet Stain & Odor Removal FAQs

1. How do professionals remove pet urine and odor from carpet?

Professionals remove pet urine and odor by identifying, treating, and extracting contamination from both the carpet and the pad underneath.

At Carter’s Carpet Restoration, technicians use ultraviolet lights and urine probes to detect hidden spots, apply specialized urine-dissolving treatments, and use subsurface extraction tools to flush out moisture and odor-causing bacteria. This deep cleaning eliminates the source of the smell instead of masking it.

2. Can professional carpet cleaning get rid of severe pet odors?

Yes, professional carpet cleaning can remove even severe pet odors when advanced treatments are used.

Carter’s offers OSR (Odor and Stain Remover) treatment for carpets with heavy urine saturation. This process floods the area with a steam-based solution, dissolves urine crystals, and extracts contaminants from both carpet and padding—restoring freshness without replacement.

3. What is the best way to get pet odor out of carpet?

The best way to get pet odor out of carpet is to neutralize the odor at its source using enzyme or oxidizing treatments.

Household cleaners or deodorizers only cover up smells. Carter’s professional methods break down and remove odor-causing compounds completely, leaving no “perfume over urine” scent behind.

4. Is it possible to completely get rid of dog or cat urine smell?

Yes, it’s possible to completely remove urine odor if the treatment reaches all affected layers.

If urine has soaked into the padding or subfloor, Carter’s can lift the carpet, treat both sides, apply subfloor odor neutralizer, and replace the pad when needed. This full process ensures long-term odor removal.

5. How do I stop my house from smelling like dog urine?

The key to stopping lingering pet odors is removing all contaminated materials, not just surface stains.

Vacuuming and deodorizing won’t work long term if urine remains in the carpet pad. Carter’s technicians locate and neutralize deep odors, helping restore a clean and healthy indoor environment.

6. Are pet stain and odor treatments safe for pets and children?

Yes, all of Carter’s cleaning and deodorizing solutions are non-toxic and safe for pets and children.

We use professional-grade, biodegradable products that neutralize odors effectively without harsh chemicals or strong fragrances.

7. What if stains or odors come back after cleaning?

Occasionally, pet stains or odors may reappear if deep contamination wicks back up during drying.

If that happens, Carter’s offers a free follow-up treatment to ensure complete odor and stain removal.

8. How much does pet stain and odor removal cost?

Pricing depends on the size of the affected area and the level of treatment required.

Carter’s offers free in-home inspections to determine whether surface treatment, OSR, or pad replacement is needed—so you’ll know exactly what to expect before cleaning begins.

9. Do you also clean rugs or upholstery with pet odors?

Yes, Carter’s Carpet Restoration can safely treat area rugs and upholstered furniture for pet stains and odors.

We use fabric-safe enzyme treatments and gentle extraction methods designed for delicate materials.

Carter's Carpet Restoration El Dorado Hills
Based on 273 reviews
See all reviews
review us on
Stephen Jackson
Carter’s has always been a reliable business over our many years of having them clean our carpets.

The technician, Jose, was polite and on time. He took time to first check over everything for special cleaning needs and was efficient finishing in time for us to leave for another appointment as requested.

Joanie Jackson
Patty Gray
The young man who cleaned our carpets was very friendly & did a great job. There were a few spots we weren’t sure would come out. But he got them out.
Shawn Rogan
Another great service experience from Carter's Carpet. We have used Carter's several times over the 17 years of owning our home - sometimes due to a dire pet-initiated emergency and others for upkeep on our carpet to get as many years out of it as we can. Our recent service was for some pet stains and odors and to brighten up the stairway. The scheduling was easy. The day of service went smoothly with a prompt and well-mannered technician and the end result was what we expected. We appreciate being able to support a family-owned local company that does a great job.
Kathy Hickox
Carpets look great. Jose was very professional and did a great job. Will use Carters again.
Sara Harris
Carter’s Carpet Cleaning did an amazing job for us! They cleaned our rugs, upholstery, and carpet, and managed to get out every stain. Best of all, there was no weird smell left behind—everything looked and felt fresh. The technician arrived right on time, was very thorough, and clearly cared about doing the job right. Their pricing is fair, and the quality of work far exceeded my expectations. I will definitely be using them again for their other services. Highly recommend!
Laura Taylor
I had an excellent experience with Carter’s Carpet Restoration. They arrived on time and were professional and pleasant. They removed stains that I thought would not come clean. My carpet looks brand new. I will highly recommend them.
Holly Vinatieri
Both gentlemen were professional and educational. Thank you for a wonderful experience
D Zakskorn
Definitely deserves Five stars! Prompt, knowledgeable, considerate, excellent work; they did a great job.
Jacques Cromier
Work was done in a very professional manner. Highly recommend Carters
Win “Jube” Harris
Friendly, professional, and thorough. I was scheduled right away; they were on time and completed the job. My carpet was very clean. I've used them in the past and would recommend this company.
Katie Volpe
We had a minor job but needed attention to detail. We also were hoping for a quick repair. Carters was locally operated, replied very quickly, had great communication, and did the service quickly. The carpet patch looks great. Exceeded expectations and a value. Thank you.
Steve Hutchings
Great job on both our carpets and kitchen floor tile. I have not seen the grout so clean in years! Glad to have it sealed so it will stay that way. Our technician was great. Efficient, polite, got the job done, and paid attention to details. Will use this service again.
Jan Evgenikos
Excellent work! I cleaned my couch and recliner at least five times with the number one cleaner on the market. By the way, the smell of that cleaner was about as bad as the kitty urine odor. Anyway, I couldn't get the smell out. I finally used a steam cleaner, but still couldn't get the odor out. Carter's Carpet Cleaner was successful in removing the kitty urine odor leaving a very pleasant, refreshing smell. Also, the two employees were excellent, highly experienced, kind and respectful.
charles hummer
Excellent and courteous!
Antonio Monterrubio
So if you happen to notice that your 9 x 12 white wool carpet doesn't like it should and you wondering why did I spent so much cheddar on it? Well let me tell that Carters Carpet brought that joy back after they finished cleaning and the results were perfect, like new !!
Protect your investment and let Carter's Carpet help you maintain that look. Second time I request their services, 1st time was to refresh my white linen couch, and yes awesome job, so let's just say I no longer worry that much about being careful around these two items for I know Carter's Carpet knowledge and equipment is current, as well as their technicians. Overall I'm well pleased with their service.

Give them a try, it's rare to find customer service like this!
Bryan King
They did a great job of cleaning my stone flooring and shower. The grout looks it did when first installed
William Thompson
When I called the company, I could tell it was one of the owners who answered the phone. Their business was very important to them as was getting my business. At first the prices seemed a little bit more, but the other company’s nickel and dime you. The technician was nicely groomed, kind, confident, professional and was so easy to work with. The other companies I called locally really could’ve cared less that I was on the phone. I definitely recommend this company
rosemary ralston
I have used Carter's for over 10 yrs. They are fantastic. This yr was harder because of a new puppy in my household. Austin did an amazing job restoring my cream colored Berber carpet. They are the best.
Cynthia Forsberg
The staff was very professional and thorough. Our carpets look great.
Sharon O'Neal
I use these guys every year in the spring and fall. They always deliver great service and happy customer service. I highly recommend them.
Robert Kilburg
First and foremost, got everything clean - all carpets and cloth dining room chairs. Second, total pros - conscientious, meticulous, and courteous. This is our fourth time using Carter's, and we will continue to do so.
Julie Parsons
Austin was professional, thorough and very friendly. He did an excellent job and I will definitely use Carter's Carpet again. Thank you!
Stan W
Carter's did a great job re-stretching our carpet. After several years we ended up with a pretty good ripple in our master bedroom carpet. Carter's technicians came out and were able to work around our heavy bedroom furniture without moving the bed. The carpet looks great, very happy.
Cleatta Simpson
I've used Carter's Carpet for a number of years. They never disappoint!

Restore the Beauty of Your Floors and Furniture

Trust Carter’s Carpet Restoration for expert cleaning and restoration services in El Dorado Hills, Placerville, and surrounding areas. Whether you need carpet, tile, stone, wood, or upholstery care, our professional team delivers results you can count on.