Our Services

Looking for professional pet stain and odor removal in El Dorado Hills? Accidents happen, but your carpets don’t have to suffer. For over 30 years, Carter’s Carpet Restoration has helped homeowners eliminate tough pet odors and stains, leaving carpets clean, fresh, and looking like new.

Why Choose Carter’s for Pet Odor Removal?

Most carpet cleaners simply mask pet odors with deodorizer, leaving a “perfume over urine” smell. At Carter’s, we do things differently. Our technicians find and treat the source of the problem, using specialized tools and treatments to remove as much urine and odor as possible, not just cover it up.

We service El Dorado Hills and surrounding areas with proven cleaning methods, professional technicians, and free in-home estimates.

Our Pet Stain and Odor Removal Process

Proper odor removal starts with identifying and targeting the problem areas. Carter’s technicians use:

  • Ultraviolet lights and urine probes to detect hidden pet accidents
  • Urine pre-spray treatments to loosen and remove deposits (removing up to 70–80% more urine than standard cleaning)
  • Odor neutralizers that eliminate smells without leaving behind strong fragrances

Unlike other cleaners, we do not use heavy deodorizers. Our treatments neutralize the odor completely, instead of covering it up.

Advanced OSR Treatment for Severe Odors

For carpets with heavy urine saturation in localized areas, we offer OSR (Odor and Stain Remover) treatment. This powerful process involves:

  1. Flooding the affected carpet and pad with a steam and urine-removal solution
  2. Using a subsurface extraction tool to remove nearly all moisture and contaminants from both the carpet and underlying pad
  3. Leaving your carpet deep-cleaned, deodorized, and refreshed

This method is highly effective for severe cases and is a cost-saving alternative to replacing the carpet entirely.

When Pad Replacement Is Necessary

While surface treatments have advanced significantly, some extreme situations require additional steps. If urine has deeply saturated the carpet and pad, Carter’s can:

  • Pull up the carpet
  • Clean and treat both sides of the carpet
  • Treat the subfloor for odor control
  • Replace the carpet pad

This is the only guaranteed way to completely eliminate pet urine odor when damage is severe.

Your Carpets Can Look and Smell Like New

Whether you have a few small pet stains or a serious odor problem, Carter’s can help. Our trained technicians know how to handle light, moderate, and severe cases, restoring freshness to your carpets and improving your home environment.

Schedule Your Free Pet Odor Estimate Today

Carter’s is known for removing odors that other cleaners cannot touch. If you are struggling with pet odors or stains, call today to schedule your free in-home estimate.

We proudly provide pet odor and stain removal in El Dorado Hills and surrounding areas. Let us help you restore the look and freshness of your carpets.

Pet Stain & Odor Removal FAQs

1. How do professionals remove pet urine and odor from carpet?

Professionals remove pet urine and odor by identifying, treating, and extracting contamination from both the carpet and the pad underneath.

At Carter’s Carpet Restoration, technicians use ultraviolet lights and urine probes to detect hidden spots, apply specialized urine-dissolving treatments, and use subsurface extraction tools to flush out moisture and odor-causing bacteria. This deep cleaning eliminates the source of the smell instead of masking it.

2. Can professional carpet cleaning get rid of severe pet odors?

Yes, professional carpet cleaning can remove even severe pet odors when advanced treatments are used.

Carter’s offers OSR (Odor and Stain Remover) treatment for carpets with heavy urine saturation. This process floods the area with a steam-based solution, dissolves urine crystals, and extracts contaminants from both carpet and padding—restoring freshness without replacement.

3. What is the best way to get pet odor out of carpet?

The best way to get pet odor out of carpet is to neutralize the odor at its source using enzyme or oxidizing treatments.

Household cleaners or deodorizers only cover up smells. Carter’s professional methods break down and remove odor-causing compounds completely, leaving no “perfume over urine” scent behind.

4. Is it possible to completely get rid of dog or cat urine smell?

Yes, it’s possible to completely remove urine odor if the treatment reaches all affected layers.

If urine has soaked into the padding or subfloor, Carter’s can lift the carpet, treat both sides, apply subfloor odor neutralizer, and replace the pad when needed. This full process ensures long-term odor removal.

5. How do I stop my house from smelling like dog urine?

The key to stopping lingering pet odors is removing all contaminated materials, not just surface stains.

Vacuuming and deodorizing won’t work long term if urine remains in the carpet pad. Carter’s technicians locate and neutralize deep odors, helping restore a clean and healthy indoor environment.

6. Are pet stain and odor treatments safe for pets and children?

Yes, all of Carter’s cleaning and deodorizing solutions are non-toxic and safe for pets and children.

We use professional-grade, biodegradable products that neutralize odors effectively without harsh chemicals or strong fragrances.

7. What if stains or odors come back after cleaning?

Occasionally, pet stains or odors may reappear if deep contamination wicks back up during drying.

If that happens, Carter’s offers a free follow-up treatment to ensure complete odor and stain removal.

8. How much does pet stain and odor removal cost?

Pricing depends on the size of the affected area and the level of treatment required.

Carter’s offers free in-home inspections to determine whether surface treatment, OSR, or pad replacement is needed—so you’ll know exactly what to expect before cleaning begins.

9. Do you also clean rugs or upholstery with pet odors?

Yes, Carter’s Carpet Restoration can safely treat area rugs and upholstered furniture for pet stains and odors.

We use fabric-safe enzyme treatments and gentle extraction methods designed for delicate materials.

Carter's Carpet Restoration El Dorado Hills5.0
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Shirley Maier
We always have a great experience with Carter’s carpet cleaners. This time we used them for tile and grout cleaning. Came out amazing! I will definitely use them again in the future.
Helen Walsh
The young men who cleaned 4 rugs did an excellent job. They were thorough, efficient, friendly, and polite. We have used this service in the past and have always been completely satisfied. I highly recommend Carter's Carpet Restoration.
laflores1959
I had the most amazing experience today when my carpets were cleaned and additional cleaning of my tiles on the floor. I have lived with being have the tiles a different color for 25 years due to wear.
After the cleaning they were exactly like new.
Thank you so very much.
cheryl dun
I had never heard of Carter's until a friend recommended them. My husband and I were super pleased with Austin who came to clean our carpets and a sectional. He was personable, knowledgeable, and meticulous. Replacing our carpet was a near future plan, but after Austin cleaned, we will move on to other projects for now. He did a fantastic job. We will for sure be using Carter's again in the future.
Joan Bailey
Excellent carpet cleaning for small area, especially removing dog stains.
Jennifer Patterson
100% happy with Carters Carpet Restoration. I called last minute before the holiday and they were able to get me scheduled. Prompt professional service highly recommended their services!
Lawrence Niekamp
We needed to have the carpet stretched in a few rooms. The techs arrived on time and got right to work. We had moved the small items out of the way, but they moved the bigger furniture -- a service which we paid for. They were quiet in the stretching -- I had expected a lot of pounding. End result, no more ripples in the carpet, furniture all back in place. We are happy.
Diana O.
Austin and Sergio did a great job on our carpets. They were very professional and prompt. I highly recommend Carters Carpet. We have used them several times.
Nancy Herman
Jose did a great job and also gave us good advice for future carpet care.
Kelly Martinelli
Very pleased with service. They were patient with my work meetings during the cleaning and did a wonderful job.
Sage W
The guys that came out were so amazing and did a great job cleaning the tile.I would highly recommend using them!!
Gail Healy
Austin was professional, responsive, courteous and knew exactly how to lift the dirt our dog leaves on the carpet.
Stephen Jackson
Carter’s has always been a reliable business over our many years of having them clean our carpets.

The technician, Jose, was polite and on time. He took time to first check over everything for special cleaning needs and was efficient finishing in time for us to leave for another appointment as requested.

Joanie Jackson
Patty Gray
The young man who cleaned our carpets was very friendly & did a great job. There were a few spots we weren’t sure would come out. But he got them out.
Shawn Rogan
Another great service experience from Carter's Carpet. We have used Carter's several times over the 17 years of owning our home - sometimes due to a dire pet-initiated emergency and others for upkeep on our carpet to get as many years out of it as we can. Our recent service was for some pet stains and odors and to brighten up the stairway. The scheduling was easy. The day of service went smoothly with a prompt and well-mannered technician and the end result was what we expected. We appreciate being able to support a family-owned local company that does a great job.
Kathy Hickox
Carpets look great. Jose was very professional and did a great job. Will use Carters again.
Sara Harris
Carter’s Carpet Cleaning did an amazing job for us! They cleaned our rugs, upholstery, and carpet, and managed to get out every stain. Best of all, there was no weird smell left behind—everything looked and felt fresh. The technician arrived right on time, was very thorough, and clearly cared about doing the job right. Their pricing is fair, and the quality of work far exceeded my expectations. I will definitely be using them again for their other services. Highly recommend!
Laura Taylor
I had an excellent experience with Carter’s Carpet Restoration. They arrived on time and were professional and pleasant. They removed stains that I thought would not come clean. My carpet looks brand new. I will highly recommend them.
Holly Vinatieri
Both gentlemen were professional and educational. Thank you for a wonderful experience
D Zakskorn
Definitely deserves Five stars! Prompt, knowledgeable, considerate, excellent work; they did a great job.
Win “Jube” Harris
Friendly, professional, and thorough. I was scheduled right away; they were on time and completed the job. My carpet was very clean. I've used them in the past and would recommend this company.
Katie Volpe
We had a minor job but needed attention to detail. We also were hoping for a quick repair. Carters was locally operated, replied very quickly, had great communication, and did the service quickly. The carpet patch looks great. Exceeded expectations and a value. Thank you.
Steve Hutchings
Great job on both our carpets and kitchen floor tile. I have not seen the grout so clean in years! Glad to have it sealed so it will stay that way. Our technician was great. Efficient, polite, got the job done, and paid attention to details. Will use this service again.
Jan Evgenikos
Excellent work! I cleaned my couch and recliner at least five times with the number one cleaner on the market. By the way, the smell of that cleaner was about as bad as the kitty urine odor. Anyway, I couldn't get the smell out. I finally used a steam cleaner, but still couldn't get the odor out. Carter's Carpet Cleaner was successful in removing the kitty urine odor leaving a very pleasant, refreshing smell. Also, the two employees were excellent, highly experienced, kind and respectful.

Restore the Beauty of Your Floors and Furniture

Trust Carter’s Carpet Restoration for expert cleaning and restoration services in El Dorado Hills, Placerville, and surrounding areas. Whether you need carpet, tile, stone, wood, or upholstery care, our professional team delivers results you can count on.