Our Services

Looking for professional pet stain and odor removal in El Dorado Hills? Accidents happen, but your carpets don’t have to suffer. For over 30 years, Carter’s Carpet Restoration has helped homeowners eliminate tough pet odors and stains, leaving carpets clean, fresh, and looking like new.

Why Choose Carter’s for Pet Odor Removal?

Most carpet cleaners simply mask pet odors with deodorizer, leaving a “perfume over urine” smell. At Carter’s, we do things differently. Our technicians find and treat the source of the problem, using specialized tools and treatments to remove as much urine and odor as possible, not just cover it up.

We service El Dorado Hills and surrounding areas with proven cleaning methods, professional technicians, and free in-home estimates.

Our Pet Stain and Odor Removal Process

Proper odor removal starts with identifying and targeting the problem areas. Carter’s technicians use:

  • Ultraviolet lights and urine probes to detect hidden pet accidents
  • Urine pre-spray treatments to loosen and remove deposits (removing up to 70–80% more urine than standard cleaning)
  • Odor neutralizers that eliminate smells without leaving behind strong fragrances

Unlike other cleaners, we do not use heavy deodorizers. Our treatments neutralize the odor completely, instead of covering it up.

Advanced OSR Treatment for Severe Odors

For carpets with heavy urine saturation in localized areas, we offer OSR (Odor and Stain Remover) treatment. This powerful process involves:

  1. Flooding the affected carpet and pad with a steam and urine-removal solution
  2. Using a subsurface extraction tool to remove nearly all moisture and contaminants from both the carpet and underlying pad
  3. Leaving your carpet deep-cleaned, deodorized, and refreshed

This method is highly effective for severe cases and is a cost-saving alternative to replacing the carpet entirely.

When Pad Replacement Is Necessary

While surface treatments have advanced significantly, some extreme situations require additional steps. If urine has deeply saturated the carpet and pad, Carter’s can:

  • Pull up the carpet
  • Clean and treat both sides of the carpet
  • Treat the subfloor for odor control
  • Replace the carpet pad

This is the only guaranteed way to completely eliminate pet urine odor when damage is severe.

Your Carpets Can Look and Smell Like New

Whether you have a few small pet stains or a serious odor problem, Carter’s can help. Our trained technicians know how to handle light, moderate, and severe cases, restoring freshness to your carpets and improving your home environment.

Schedule Your Free Pet Odor Estimate Today

Carter’s is known for removing odors that other cleaners cannot touch. If you are struggling with pet odors or stains, call today to schedule your free in-home estimate.

We proudly provide pet odor and stain removal in El Dorado Hills and surrounding areas. Let us help you restore the look and freshness of your carpets.

Carter's Carpet Restoration El Dorado Hills
Based on 267 reviews
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D Zakskorn
Definitely deserves Five stars! Prompt, knowledgeable, considerate, excellent work; they did a great job.
Jacques Cromier
Work was done in a very professional manner. Highly recommend Carters
Win “Jube” Harris
Friendly, professional, and thorough. I was scheduled right away; they were on time and completed the job. My carpet was very clean. I've used them in the past and would recommend this company.
Katie Volpe
We had a minor job but needed attention to detail. We also were hoping for a quick repair. Carters was locally operated, replied very quickly, had great communication, and did the service quickly. The carpet patch looks great. Exceeded expectations and a value. Thank you.
Steve Hutchings
Great job on both our carpets and kitchen floor tile. I have not seen the grout so clean in years! Glad to have it sealed so it will stay that way. Our technician was great. Efficient, polite, got the job done, and paid attention to details. Will use this service again.
Jan Evgenikos
Excellent work! I cleaned my couch and recliner at least five times with the number one cleaner on the market. By the way, the smell of that cleaner was about as bad as the kitty urine odor. Anyway, I couldn't get the smell out. I finally used a steam cleaner, but still couldn't get the odor out. Carter's Carpet Cleaner was successful in removing the kitty urine odor leaving a very pleasant, refreshing smell. Also, the two employees were excellent, highly experienced, kind and respectful.
charles hummer
Excellent and courteous!
Antonio Monterrubio
So if you happen to notice that your 9 x 12 white wool carpet doesn't like it should and you wondering why did I spent so much cheddar on it? Well let me tell that Carters Carpet brought that joy back after they finished cleaning and the results were perfect, like new !!
Protect your investment and let Carter's Carpet help you maintain that look. Second time I request their services, 1st time was to refresh my white linen couch, and yes awesome job, so let's just say I no longer worry that much about being careful around these two items for I know Carter's Carpet knowledge and equipment is current, as well as their technicians. Overall I'm well pleased with their service.

Give them a try, it's rare to find customer service like this!
Bryan King
They did a great job of cleaning my stone flooring and shower. The grout looks it did when first installed
William Thompson
When I called the company, I could tell it was one of the owners who answered the phone. Their business was very important to them as was getting my business. At first the prices seemed a little bit more, but the other company’s nickel and dime you. The technician was nicely groomed, kind, confident, professional and was so easy to work with. The other companies I called locally really could’ve cared less that I was on the phone. I definitely recommend this company
rosemary ralston
I have used Carter's for over 10 yrs. They are fantastic. This yr was harder because of a new puppy in my household. Austin did an amazing job restoring my cream colored Berber carpet. They are the best.
Cynthia Forsberg
The staff was very professional and thorough. Our carpets look great.
Sharon O'Neal
I use these guys every year in the spring and fall. They always deliver great service and happy customer service. I highly recommend them.
Robert Kilburg
First and foremost, got everything clean - all carpets and cloth dining room chairs. Second, total pros - conscientious, meticulous, and courteous. This is our fourth time using Carter's, and we will continue to do so.
Julie Parsons
Austin was professional, thorough and very friendly. He did an excellent job and I will definitely use Carter's Carpet again. Thank you!
Stan W
Carter's did a great job re-stretching our carpet. After several years we ended up with a pretty good ripple in our master bedroom carpet. Carter's technicians came out and were able to work around our heavy bedroom furniture without moving the bed. The carpet looks great, very happy.
Cleatta Simpson
I've used Carter's Carpet for a number of years. They never disappoint!
Dianne Curtis
Great service - timely and professional. We needed a tack strip replaced and the carpet stretched to be re-attached. Handled super well and easy to schedule with. Highly recommend!
Rod Conklin
Workers did a nice job and the rugs look great.
Kerry Huxley
Austin from Carters Carpet Restoration did a fantastic job on my very large sectional couch. It looks brand new! He also cleaned the carpet in my master bedroom and that also was a job well done. The Carters team is very professional. From the owner Dean, to his wife Karen and their technician Austin. Highly recommend!!
Kerry
EDH
Ella Redmond
I had an amazing experience with Carters! From start to finish, they were professional, efficient, and thorough. They cleaned both my carpets and couch, and the results were night + day. Everything looks so much better! What really stood out to me was their transparency. They clearly explained what to expect, the time frame, and the outcome — and they delivered exactly as promised. The guy (Austin I believe) was quick but didn’t cut corners, ensuring every inch was spotless. I highly recommend this company if you’re looking for top-notch service and exceptional results. Definitely a 5-star experience! They also offer a First Responder discount which is always appreciated!
Brent Irick
We've used Carter's Carpet Restoration multiple times since moving into our home, and they never disappoint! Scheduling an appointment is always a breeze, and the crews consistently show up on time. They treat our carpets with the utmost care, as if they were their own. Their prices have always been reasonable and fair. I can't recommend this company enough - they always deliver exceptional service!
Mike Carroll
Carter's is the best Carpet Cleaning service we have ever had. We have been doing business with them for several years now and they always do a great job. They are reasonably priced and we keep calling them back time and again. I definitely recommend these folks.
Anthony Zitkus
The technician did a great job, everyone at the organization is very friendly, and the price was fair. I highly recommend Carter's Carpet Restoration.

Restore the Beauty of Your Floors and Furniture

Trust Carter’s Carpet Restoration for expert cleaning and restoration services in El Dorado Hills, Placerville, and surrounding areas. Whether you need carpet, tile, stone, wood, or upholstery care, our professional team delivers results you can count on.