Frequently Asked Questions (FAQ)

These are some of the most frequently asked questions (FAQ). Please feel free to call or email us with any specific questions or concerns that you may have.

Carter’s Carpet Restoration is different than most carpet cleaners because you do not pay by the number of rooms you have cleaned. Carter’s charges a flat rate per square foot – you only pay for what you have cleaned. For example, you may leave your heavy bedroom furniture in place. Carter’s measures around the furniture so you only pay for what is cleaned, not the entire room.

Yes.  We can usually come very close with an over the phone estimate by simply asking you a few questions. If you need or prefer an exact price, we are more than happy to provide you with that service. Just call the office to schedule an in-home estimate.

Absolutely. Carter’s uses earth friendly cleaning products the majority of the time. There are a few situations when a different cleaning product may be recommended, however the customer will always be given the choice as to which cleaner they would prefer.

Carter’s Carpet Restoration provides a variety of steam cleaning services including carpet cleaning, upholstery cleaning, tile and stone cleaning, grout sealing, carpet repairs, patches and restretching, and oriental rug care.

Yes, please call the office for details.

No, at Carter’s Carpet Restoration, we do what it takes to get your carpets as clean as they will come. The price for cleaning is the same regardless of soil content, regular wear, or the age of the carpet. Additional charges do apply for the treatment and removal of pet urine and dye-based stains.

Unfortunately, carpet cleaning alone does not remove pet urine from carpet fibers. On a molecular level, urine is very sticky and needs to be broken down chemically so that it releases or detaches from the carpet fibers. Depending upon the extent of the urine damage, there are several treatment options that customers can choose to remove pet odor from their carpets. Carter’s uses new, very effective “green” treatments to remove pet odor. If you are concerned about pet odors and need more information, simply give Carter’s a cal,l and we will try to answer your questions or arrange for a free inspection.

Unfortunately, no, but approximately 98% of our cleaning agents are. Protecting the environment is important to all of us at Carter’s Carpet Restoration. We are continually watching for new developments in green cleaning products.

Kool-Aid is a dye-based stain and will typically not be removed with carpet cleaning alone. Dye-based stains change the actual fiber color of the carpet. There are treatments for dye-based stains, and our technicians can provide you with options once they see the stain and your carpet fibers. If you have a question about a specific stain, just give us a call. We’re happy to help.

Your carpet will be dry to the touch when the technicians leave your home. Dry to the touch can be defined by wiping a paper towel across your carpet fibers, and it will come up dry; if you stood on the paper towel, moisture would still be present.

Yes, that is a very common service. Additionally, Carter’s is able to clean and seal most stone or tile surfaces, including floors, countertops, and backsplashes etc. Please call for pricing.

You can walk on your carpet immediately following the cleaning process, just be sure you are wearing clean, rubber-soled shoes.

No, not at this time. We can provide you with a referral to a grout repair specialist.

Yes, Saturday appointments are available. Emergency Service Calls are available on Sunday and during evening hours.

Carter’s Carpet Restoration runs multiple trucks, and we can usually get to you within one to two days. If you’re looking for a specific time, you should schedule about a week in advance (morning appointments go quickly!).

Yes, our technicians will move most furniture with the exception of heavy bedroom furniture and entertainment centers. There is no charge for this service.

Yes, Carter’s provides commercial carpet and tile cleaning to a variety of local businesses ranging from restaurants to doctor’s offices in the El Dorado Hills area. You can schedule at regular intervals or annual appointments depending upon traffic and wear. We work around your schedule and often set evening appointments after customers and employees have gone home. Call for pricing. Referrals are available upon request.